FROM : Jack Abercrombie, Senior Director
of Educational Technology Services
in SAS Computing
SUBJECT : General Information on technology in the
DATE : January 11, 1995
ACCESS TO THE TECHNOLOGY
The technology installed in the University Classrooms supports the instructional needs of the teaching faculty.
Information on the components in each of the classrooms can be obtained via the Web (URL http://ccat.sas.upenn.edu/Classrooms.html).
MAINTENANCE OF THE TECHNOLOGY
Staff in Educational Technology Services check the technology weekly, although some key components receive daily attention. If you discover that a components fails to work properly or is broken, please report it immediately via e-mail email@example.com. We will endeavor to have it repaired or replaced as soon as possible. Be aware that we have limited access to certain classrooms and repairs may take longer than 24 hours. Generally we are scheduled to do repairs late on Friday afternoons.
ORIENTATION AND TRAINING
It is essential for you to receive training prior to using the equipment in class. The following staff members provide training:
Leidy 10 Phil Miraglia firstname.lastname@example.org
Stiteler Hall Phil Miraglia email@example.com
Jaffe Jay Treat firstname.lastname@example.org
DRL Muk Rao email@example.com
Williams Reth Touch firstname.lastname@example.org
Bennett Reth Touch email@example.com
Please contact them via e-mail to set up a training session. Most sessions will take about 30 minutes (or less) of private tutorial.
The TLC PrepCenter provides specialized equipment and support for developing courseware and testing third-party software. Contact Jay Treat (firstname.lastname@example.org), Manager of the PrepCenter, for further details.
PROBLEMS AND QUESTIONS
Problems and questions about the installations, services and improvements should be addressed to the appropriate list for each classroom or building.
email@example.com Mobile carts
firstname.lastname@example.org All rooms on 100 level and carts
email@example.com All rooms including labs
firstname.lastname@example.org Both rooms
email@example.com Leidy 10 only
stitelerB6@ccat.sas.upenn.edu Stiteler B6
stitelerB21@ccat.sas.upenn.edu Stiteler B21
Many of you are already subscribed to these lists and have received this notice electronically. If you did not receive the notice in e-form, you may subscribe to the list by sending a note to me (firstname.lastname@example.org). Make sure to let me know in which room you are scheduled.
We are interested in improving the operations and services in these classrooms. Send your suggestions, comments and criticisms to: email@example.com. If you would rather, you can contact me directly either by phone (8-4917) or e-mail (firstname.lastname@example.org).
LIST OF RECENT IMPROVEMENTS AND DISCUSSION ABOUT IMPROVEMENTS
Installation of slide projectors in Leidy 10, Stiteler rooms Completed
Reinstallation of broken Pentium in Leidy 10 Completed
Reinstallation of broken Elmo presenter in Leidy 10 - Completed
Installation of pointers in Leidy 10 - Completed
Fixing electrical spikes in Jaffe - Under discussion
Installation of hook-ups for portable computers and workstations in all rooms - under discussion
Improvement to screen in B6 Stiteler - Under discussion
Replacement of Elmo with wide-angle overhead in B6 Stiteler - Under discussion