THE NEWER RESIDENTIAL COMPUTING SUPPORT PROJECT WEB SITE,
which this page was a forerunner
Bringing the Network Home
25, 1996, Daily Pennsylvanian, "Officials seek to expand residential
computing / The ResTech Primary Support project would grow from Van Pelt
College House to all residential program houses." by Tammy Reiss
- Is it effective to support computers by
email and phone? UCal Berkeley asks this question.
- It's not rocket science: see how real
support happens - never faster or more efficiently than when at home.
We must build this into the system.
- Sample response to a typical call for help
- MAPLE math help, Van Pelt style
- Excerpt from an article on computing at universities dealing with
engagement of students as
teachers in information technology
- Stanford has "residential computing
coordinators" right in the dorm. Why can't Penn? We must be able to
deliver "front-line" "primary" support in computing where the students
live. Can't have a "distributed" computing environment without actually
distributing the people who deliver support.
- Read Stanford's mission statement
carefully - and the job
description of the "Resident Computer Coordinators." They say, "At
Computing is part of Residential Education."
- Mail from a Stanford RCC
networking at MIT, where there are RCCs as at Stanford
- Van Pelt's Sandbox
Committee, making an effort to stir the waters.
- What principles should inform primary
- Sandbox Committee mission statement and
- Computer consultants (work-study
positions) re-organize to provide "primary support" (February 1996)
- Math help right here in residence
- We experimented last year with "Van
Pelt at Van Pelt" - bringing
the library home! (Read a news story
about this.) Now we have a full-fledged project: Van Pelt at Van
Pelt, Library across the University
- Even when we're all living together, communication can always be
better. This on-line
calendar - entirely student-designed -
has significantly improved scheduling House and House-related events.
- Our "reslab" - why we think we can
it to suit the preferences of residents and the needs of our program
- Memo announcing that we are hiring
new-style "computer consultants" (May 1996)
Living and Learning (or: Same As Above)