After Verizon escalated my connectivity problems to “the central office” which was supposed to get back to me “within 24 to 48 hours,” but who were still “working on a solution” this morning when the 48-hour threshold passed, I finally escalated to real help – my 16-year-old son. It took him about 40 minutes to get back online, but the problem has been resolved. I never did hear back from Verizon.